FAQ
Where does Lou La Love Children’s Boutique ship to?
Lou La Love Children's Boutique ships anywhere within South Africa.
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Do you ship internationally?
We currently only ship within South Africa.
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Can I send my order to a postal address?
No, we currently do not ship to PO box addresses.
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Do you have a showroom?
No, sorry, we are an online store.
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Do you allow for collections?
No, we do not have a collection facility.
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How do I pay for my order?
Payment can be done via our secure payment gateway PeachPaymentst. PeachPayments is South Africa’s leading payment gateway offering fast and secure payments. Instant EFT enables buyers to make payments with traditional internet banking. The electronic funds transfer (EFT) gets verified instantly.
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How much will the courier charge be?
We offer free shipping for all orders over R900 nationwide.
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When will I know that my order is on it's way to me?
We will notify you via email that your order has been dispatched. You can track your order online at https://www.thecourierguy.co.za/tracking_home.php using the waybill number on your delivery notification email.
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How long does it take for my order to arrive?
Please allow 2-5 working days for your order. Outlying areas usually take 5-7 working days. Delivery times are an estimate and Lou La Love Children’s Boutique will not be held responsible for any delays caused by Courier Companies.
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Will I be emailed a tax invoice?
Yes, the system will automatically generate a tax invoice once you have checked out and made payment or if you ordered via email or telephone we will email you an invoice within 24 hours.
Can I deliver a gift to a friend or family member?
Absolutely. Please indicate under “notes” that the item/s purchased are a gift and we will exclude the invoice from your order. Please ensure you enter the friend or family member’s address in the ‘delivery address’ field upon checking out. The ‘billing address’ field would be your address.
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Do you offer gift wrapping?
Yes, and we offer a personalised note service. Leave your message under “notes” and we will wrap your gift and write a card for you.